Social Media Monitoring - Comparative Infographic PDF Print E-mail

Infografik Social Media Monitoring Toolreport 2013, Goldbach Interactive (Switzerland) AG

More about my work @TCS Digital World PDF Print E-mail

BXL pick: Odette En Ville - resto-bar PDF Print E-mail

Venue: Odette En Ville - resto-bar

Rue du Châtelain 25, 1050, Brussels

Facebook: Odette En Ville

First impression check-up

Odette En Ville is a relatively well-known venue within the Brussels going out scene. Typically for our charming city the restaurant-bar is part of a boutique hotel in a good location within the central and convenient part of the city.

As I have been there twice, my two impressions lead me to relatively different conclusions.

The 7-S Framework for Collaboration Platforms design PDF Print E-mail

I decided to share my thoughts on product design of collaborative spaces, as I was looking into the practical application of the 7-S Framework of McKinsey. Briefly this framework aims to make your organization work better and it is the perfect tool to apply in the modelling of collaboration platforms for teams.

To go back to the beginning, the framework has been introduced in the early 1980s by two McKinsey & Company consultants - Tom Peters and Robert Waterman and has the basic premise to look at the critical role of coordination, rather than structure, in organizational effectiveness. This is achieved by addressing 7 internal aspects of an organization that need to be aligned if it is to be successful.

However, once you get more acquainted with the framework, you will realize it's not even just coordination, but rather balance of network interdependencies, which make the application of this model so promising.

Talking to different clients looking at introducing intranet solutions for their teams brought me to the main question of the concepts based behind these. Looking at all for equally important 6 external pillars within the McKinsey framework all centered around 1 key issue - the one of Shared Values - proved to be at the heart of a any successful collaborative space. It is not the just one of those elements which make such a platform unique, it's not a set of features or extras which makes it useful or interesting to use.

What is at the core of the success of a platform is it's Shared Value for Purpose. Do your colleagues have the same issue as you? Which would be the features and purposes in common to be used and hence shared by you and your colleagues? The 6 circles of McKinsey's framework could easily be translated in 6 product design pillars:

Strategy: the plan devised to maintain and build competitive advantage over the competition.
Visualize and constantly remind on your company strategy within the platform. Brand it's not only about visuals or packaging, it's also about company culture, shared visions (key part of this model as mentioned), shared responsibilities and opportunities. Make it clear to all what's going on with your company and where do you aim to be not only in the near but also long-term future.
Structure: the way the organization is structured and who reports to whom.
Create an internal network of influencers, allow people to know and learn from each other both professionally and socially. Does this network look the same as the yerarchy you have in-house? Put faces to people across the ocean, who you're working with you.
Systems: the daily activities and procedures that staff members engage in to get the job done.
Trace where and how the work has been done. Do you use 5 different systems, 10 procedures and spend even more time on figuring the new ones...? Why not mashing-up the perfect toolkit to integrate in a one-stop-shop solution and increase efficiency by lowering costs as well?
Style: the style of leadership adopted.
Company culture has to be integrated also in the tools you use. Do you dress always casually for work or grab after work drinks in a local pub together? Could you apply this to your communications and open up some gates? How do you welcome newcomers to your team or adress  communication problems?
Staff: the employees and their general capabilities.
It's all about the people. Make them realize that THEY are key asset of the platform, not the tools integrated there.
Skills: the actual skills and competencies of the employees working for the company. Improve people's skills all the time, listen to proactive feedback, learn from competitors. Make this the place to be critical, curios and transperant. But that's not only about people's skills. It's also about company features. Does your company has capacities to see itself in the top 5 companies in its industry within 5-10 years?

Good luck!

e-Progress of Bulgaria vs Belgium 2011-2012 PDF Print E-mail

Sad but true...



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